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How we protect your account and data

Your account on tantan99 is governed by clear, transparent rules that put your security and rights first.

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tantan99 How we protect your account and data
GET HELP WITH LEGAL QUESTIONS

Reach our policy support team

Our support team is trained to answer questions about your account rights, data handling, payment security and account closure.

Live Chat Support Open your account and use the live chat widget in the bottom-right corner of…
Email Support Send account-specific or legal questions to our support mailbox.
Phone Support Call our Jakarta support line for urgent account access or security concerns.
HOW WE HANDLE YOUR DATA

Security, cookies and your privacy

Every piece of information you give us—from your first login through your last withdrawal—is protected by encryption and stored on secure servers.

Encryption & Storage

All account logins, payment details and transaction records are encrypted end-to-end.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to remember your settings.

Data Retention

Account data is kept for the duration of your account plus seven years for regulatory compliance.

No Third-Party Sales

Your personal information is never sold to advertisers or data brokers.

Your Access Rights

Request a complete copy of your account data, payment history and personal details by emailing support with your ID.

Report a Concern

If you believe your data has been misused or your account security compromised, contact our security team immediately through live…

Your account and data rights explained

We answer the questions Indonesia players ask most about their rights, account closure, data portability and our legal obligations to you.

Yes. Submit a closure request through support with your account ID. Your account is deactivated immediately; personal data is deleted after 14 days unless a dispute or payment reversal is pending. Transaction records are kept for seven years as required by payment regulations.

Only you and our authorised support staff (verified by account ID and security questions). Payment partners like DANA, OVO, GoPay and QRIS access only the transaction data needed to clear your deposit or withdrawal—never your full account details or login credentials.

Contact support immediately through live chat or phone with your registered email and phone number. We freeze the account, verify your identity, and help you reset your password. If unauthorised transactions occurred, we investigate and escalate to the payment provider.

Deposits and withdrawals are processed through encrypted payment gateways. Your payment method details are never stored in full on our servers—only a token reference. Payment providers handle the actual fund transfer and fraud detection.

Transaction records (deposits, withdrawals, bets) are retained for seven years to comply with payment-provider and local accounting regulations. You can download a statement of your account activity at any time from the account history page.

Where local law permits, we serve Indonesia regions and your account remains active. If regulations change in your region, we notify you by email and give you time to withdraw your balance before access is restricted. We follow local law; we don't make exceptions.

Yes. Email support with 'data access request' in the subject line and your account ID. We provide your full account data, payment history, betting records and personal details in portable format within 14 business days at no cost.

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